Everything you need to know

Frequently asked questions

Course Questions, Training Queries and more!

HBA Learning Centres

HBA is an established business with the registration of the company occurring in 1989. HBA formalised its status as a training provider in 2006 by gaining registration as an RTO and now operates under the jurisdiction of the Australian Skills Quality Authority (ASQA) and the Standards for Registered Training Organisations (RTOs) 2015.

Yes, HBA is Registered Training Organisation operating under the jurisdiction of the Australian Skills Quality Authority (ASQA) and the Standards for Registered Training Organisations (RTOs) 2015.

HBA is an established provider of high quality Nationally Recognised Training. We pride ourselves on facilitating engaging courses, offering superior resources and trainer support, and making education accessible to individuals from all walks of life.
You can find out more about us 


You will not be able to access the courseware, work on your activities or submit your work without a computer which has current MS software and adobe PDF reader installed. If you cannot provide your own laptop, you can hire one from HBA for the duration of the face to face course for $110.

We do not recommend attempting the coursework using tablets or iPads. We recommend setting up dual monitors where possible.

You will need fully functional versions of the following: Microsoft Office (no older than Office 2007) Adobe Acrobat Reader (version 10 or later), fully functional web browser (we recommend Google Chrome or Firefox).

Beware of trial version software as these normally impose restrictions which will impact on your studies.

Learners wishing to withdraw from a course or cancel their enrolment are required to notify HBA in writing.

HBA does not place enrolments on hold/freeze except under extenuating circumstances, which may include, but is not limited to:  

– A serious illness or death in a learner’s immediate family

– A learner’s personal medical condition or serious injury and/or illness

HBA cannot hold/freeze any enrolments in a qualification that has been superseded and is under teach-out arrangements regardless of the circumstance.

Individual cases of extenuating circumstances will be considered on a case-by-case basis. A medical certificate or other equivalent documentation may be required as evidence where appropriate. HBA reserves the right to offer a refund or proportional refund in circumstances determine as warranted.

In the case that a learner’s enrolment being paid for by their employer, the employer reserves the right to cancel the enrolment.

Cancellations of in-house courses

Where a company has utilised HBA to deliver a course in-house, any requests for refunds, where eligible, will be granted on a per-learner basis, as outlined in the HBA refund policy. The minimum fees for in-house courses are non-refundable.

Cancellation initiated by HBA

On the rare occasion HBA may be required to cancel a course due to insufficient learner numbers. HBA requires a minimum number of enrolled learners to run a course. This number is dependent upon the location of the course. Where HBA cancels a course learners will be entitled to transfer to another HBA course or receive a full refund. 

HBA will advise if a course needs to be cancelled on the Monday fortnight prior to the course commencement date. HBA recommends that you consider the cancellation/refund policies of airlines and hotels prior to booking as HBA does not accept any responsibility for financial losses that may occur due to our schedule changes.

Typically, HBA materials and resources for each course are designed and developed by our experienced staff in line with Training Package, legislative and other relevant specific requirements. In some circumstances HBA will purchase pre-approved resources and customise accordingly.

Yes, all of HBA Learning Centre courses are Nationally recgonised

It is advisable to research any industry that appeals to you. This way you can have an informed opinion on what positions are available and which qualifications are in demand from employers.

Unfortunately, HBA does not offer any kind of employment service following course completion.

We recommend searching employment websites for positions requiring the qualifications and knowledge you possess, or contacting companies in the industry in which you are looking to work.

We do not provide discounts for recipients of Centrelink benefits, however we do offer some Centrelink approved courses. This does not relate to any funding a learner may be entitled to, but may release a learner from normal job search requirements while they are undertaking the course. HBA cannot approve funding or approve any learner for any exemption or variation to their job search regime, and such matters need to be discussed directly with Centrelink.

No, all charges associated with our courses are clearly displayed on our website. There are no additional charges.

TAE40122 Certificate IV in Training and Assessment

  • HBA offers 3 delivery methods for the TAE40122 Certificate IV in Training and Assessment;
    • Self-paced
    • Self-paced PLUS (5-day workshop)
    • Blended (15-day workshop)

The workshops can be attended physically or through the virtual classroom using MS Teams. To find out more about the delivery methods click HERE.

The amount of time it takes to complete the course is depended on the learners characteristics. For Example: A Learner with extensive industry experience may achieve competency quicker than a Learner with less experience and lower levels of computer skills. This is the average amount of time it can take;

    • Self-paced – There is 600-700 hours of work when doing it Self-paced. On average we see a Learner take 9-11 months to complete this delivery method
    • Self-paced PLUS (5-day workshop) – The 5-day workshop acts as an introductory to the course. After the 5-days, you are left with 400-500 hours of work in the course. On average, we see a Learner take 7-8 months to complete this delivery method.
    • Blended (15-day workshop) – The 15-day workshop focuses on the practical activities within the course. You are then left with the remaining practical and theory work to complete. On average, we see a Learner take 3-5 months to complete this delivery method.

This is just an average and some learners will complete quicker and some may take longer.

Self-paced: $1800, Special offer of $1500

Self-paced PLUS (5-day workshop): $2400, Special offer of $1650

Blended (15-day workshop): $3600, Special offer of $3000

You can enrol at any time! If you were looking for dates for the workshops click HERE.