Frequently asked questions

You will not be able to access the courseware, work on your activities or submit your work without a computer which has current MS software and adobe PDF reader installed. If you cannot provide your own laptop, you can hire one from HBA for the duration of the face to face course for $110.

We do not recommend attempting the coursework using tablets or iPads. We recommend setting up dual monitors where possible.

You will need fully functional versions of the following: Microsoft Office (no older than Office 2007) Adobe Acrobat Reader (version 10 or later), fully functional web browser (we recommend Google Chrome or Firefox).

Beware of trial version software as these normally impose restrictions which will impact on your studies.

Learners wishing to withdraw from a course or cancel their enrolment are required to notify HBA in writing.

HBA does not place enrolments on hold/freeze except under extenuating circumstances, which may include, but is not limited to:  

– A serious illness or death in a learner’s immediate family

– A learner’s personal medical condition or serious injury and/or illness

HBA cannot hold/freeze any enrolments in a qualification that has been superseded and is under teach-out arrangements regardless of the circumstance.

Individual cases of extenuating circumstances will be considered on a case-by-case basis. A medical certificate or other equivalent documentation may be required as evidence where appropriate. HBA reserves the right to offer a refund or proportional refund in circumstances determine as warranted.

In the case that a learner’s enrolment being paid for by their employer, the employer reserves the right to cancel the enrolment.

Cancellations of in-house courses

Where a company has utilised HBA to deliver a course in-house, any requests for refunds, where eligible, will be granted on a per-learner basis, as outlined in the HBA refund policy. The minimum fees for in-house courses are non-refundable.

Cancellation initiated by HBA

On the rare occasion HBA may be required to cancel a course due to insufficient learner numbers. HBA requires a minimum number of enrolled learners to run a course. This number is dependent upon the location of the course. Where HBA cancels a course learners will be entitled to transfer to another HBA course or receive a full refund. 

HBA will advise if a course needs to be cancelled on the Monday fortnight prior to the course commencement date. HBA recommends that you consider the cancellation/refund policies of airlines and hotels prior to booking as HBA does not accept any responsibility for financial losses that may occur due to our schedule changes.

Typically, HBA materials and resources for each course are designed and developed by our experienced staff in line with Training Package, legislative and other relevant specific requirements. In some circumstances HBA will purchase pre-approved resources and customise accordingly.

Yes, all of HBA Learning Centre courses are Nationally recgonised

It is advisable to research any industry that appeals to you. This way you can have an informed opinion on what positions are available and which qualifications are in demand from employers.

Unfortunately, HBA does not offer any kind of employment service following course completion.

We recommend searching employment websites for positions requiring the qualifications and knowledge you possess, or contacting companies in the industry in which you are looking to work.

We do not provide discounts for recipients of Centrelink benefits, however we do offer some Centrelink approved courses. This does not relate to any funding a learner may be entitled to, but may release a learner from normal job search requirements while they are undertaking the course. HBA cannot approve funding or approve any learner for any exemption or variation to their job search regime, and such matters need to be discussed directly with Centrelink.

No, all charges associated with our courses are clearly displayed on our website. There are no additional charges.