Everything you need to know

Frequently asked questions

Course Questions, Training Queries and more!


Our course costs differ depending on the course, and the delivery method, you are looking to undertake. For general and pricing information about any of our courses, you can request an Information Pack on the right hand side of our website, or call us on 1300 721 503.

Yes, we have payment plans for our TAE, WHS, QA and CHC courses.

We do not provide discounts for recipients of Centrelink benefits, however we do offer some Centrelink approved courses. This does not relate to any funding a learner may be entitled to, but may release a learner from normal job search requirements while they are undertaking the course. HBA cannot approve funding or approve any learner for any exemption or variation to their job search regime, and such matters need to be discussed directly with Centrelink.

No, all charges associated with our courses are clearly displayed on our website and in our Information Packs. There are no additional charges.

Course Delivery

The amount of pre-course/post-course work required differs between courses, and also between individuals. Total course completion and pre-course/post-course work completion times for learners vary between individual learners for reasons including but not limited to:

  • Previous industry experience
  • Level of Language, Literacy and Numeracy (LLN)
  • Level of computer skills
  • Ability to research effectively
  • Access to workplace documentation
  • Access to real workplace or simulated environment

For these reasons HBA is unable to provide an exact timeframe for completion of the course.

For Example: A Learner with extensive industry experience may achieve competency quicker than a Learner with less experience and lower levels of computer skills.

The short answer is, we do not.
The intensive delivery course option consists of several elements including:

  • Pre face to face theory based research, learning and assessment (completed in learners own time)
  • 5 day intensive face to face workshop
  • Circa 3 hours of nightly homework
  • Pre or Post face to face workplace assessment (completed in learners own time)
  • Possible post face to face research, further learning and theory and practical assessment work as required. *NOTE : Individual course requirements vary and may include mandatory post course work. Refer to the course information pack for specific details of course structure.

Course time frame: See individual course page. However learners of the intensive program are strongly encouraged to complete any remaining assessment requirements soon after completing the intensive delivery in order to maintain momentum.

You will need fully functional versions of the following: Microsoft Office (no older than Office 2007) Adobe Acrobat Reader (version 10 or later), fully functional web browser (we recommend Google Chrome or Firefox). It is recommended that learners attending virtually install the GoToMeeting application in order to get full functionality of the videoconferencing software.

Open source versions such as ‘Open Office’ will not provide the functionality required to complete your activities, nor will they save in the correct format for assessment.

Beware of trial version software as these normally impose restrictions which will impact on your studies.

Yes. You will not be able to access the courseware, work on your activities or submit your work without a computer which has current MS software and adobe PDF reader installed. If you cannot provide your own laptop, you can hire one from HBA for the duration of the face to face course for $110.

We do not recommend attempting the coursework using tablets or iPads. We recommend setting up dual monitors where possible.

Course Requirements

HBA is an established business with the registration of the company occurring in 1989. HBA formalised its status as a training provider in 2006 by gaining registration as an RTO and now operates under the jurisdiction of the Australian Skills Quality Authority (ASQA) and the Standards for Registered Training Organisations (RTOs) 2015.

Yes, HBA is Registered Training Organisation operating under the jurisdiction of the Australian Skills Quality Authority (ASQA) and the Standards for Registered Training Organisations (RTOs) 2015.

HBA is an established provider of high quality Nationally Recognised Training. We pride ourselves on facilitating engaging courses, offering superior resources and trainer support, and making education accessible to individuals from all walks of life.
You can find out more about us 

Typically, HBA materials and resources for each course are designed and developed by our experienced staff in line with Training Package, legislative and other relevant specific requirements. In some circumstances HBA will purchase pre-approved resources and customise accordingly.

Course Information

All requests for cancellations, withdrawals, refunds, changes or transfers to enrolments must be requested in writing to [email protected]. See below for further break down of applicable fees.

For Face-to-Face Learners (Full, Intensive and Blended Delivery modes)

Note: HBA’s decision to proceed with a course is based upon the enrolled numbers. HBA requires a minimum number of enrolled learners to run a course. This number is dependent upon the location of the course. This decision occurs 14 days out from the scheduled date of commencement.

Request to Cancel / Withdraw

Should you provide notice of cancellation within 14 days from your scheduled course commencement date then all fees paid or invoiced up to a value of $1,500 will be forfeited and due.

Notice of cancellation 14 days or more prior to course commencement will result in a $200 + GST administration fee.

The balance of any deposit paid will be reimbursed.

Request to transfer to another course date

Should you request to transfer to another course date or location 15 days or more prior to the original course commencement date then HBA will charge an administration fee of $100 plus GST. Course transfer will only occur once the transfer fee of $100 + GST has been processed. 

Each learner is eligible for a maximum of 2 transfers.

For Self-Paced Learners

Request to Cancel / Withdraw

HBA Learning Centres, does not offer a cooling off period. No refund is available after enrolling. This includes the TAE40116 Certificate IV in Training and Assessment self-paced PLUS.

Request to Transfer from one mode of delivery to another

Note: Commencement is established once enrolled by HBA and date welcome email sent.

A request to upgrade from a mode of delivery to another will require payment of the difference in course fees between modes and an administration fee of $100 + GST. Discounted prices are not available for transfers.

Requests for transfers from one mode to another will only be accepted during original course timeframe.

Request to Transfer from one level qualification to another

A request to change to a lower or higher level qualification will incur an administration fee of $100 + GST. Where the qualification level you are transferring to is less than the qualification originally enrolled, a refund of the difference will be provided, minus the administration fee. Discounted prices are not available for transfers.

You have 3 months from initial course enrolment to request this transfer. After this timeframe, no refund will be provided and your initial enrolment completion date is still current.

See Learner Handbook for further details.

HBA runs courses from CBD’s to regional centres in all states and territories of Australia. To find out when the next course nearest you will be held, please contact our customer service team on 1300 721 503.


It is advisable to research any industry that appeals to you. This way you can have an informed opinion on what positions are available and which qualifications are in demand from employers

Unfortunately, HBA does not offer any kind of employment service following course completion.

We recommend searching employment websites for positions requiring the qualifications and knowledge you possess, or contacting companies in the industry in which you are looking to work.