Privacy Policy and Terms & Conditions
HBA Learning Centres Pty Ltd
ABN: 96003720483
RTO Provider Number: 31261
https://hba.edu.au
Purpose
The purpose of this policy is to outline how HBA Learning Centres meets with the requirements of personal information to be collected, used and disclosed for the purposes for which it is required, and otherwise in accordance with the Privacy Act 1988 and the National Vocational Education and Training Regulator Act 2011.
This policy contains:
- The types of personal information HBA Learning Centres collects and holds
- How HBA Learning Centres collects and holds personal information
- The purposes for which HBA Learning Centres collects, holds, uses and discloses personal information
- How an individual may access personal information about themselves held by HBA Learning Centres ▪ how an individual can seek the correction of such information
- Whether HBA Learning Centres is likely to disclose personal information to overseas recipients
- How an individual may complain about a breach of the Australian Privacy Principles (APP) ▪ how HBA Learning Centres will deal with such a complaint
Standards for Registered Training Organisations 2015
This policy relates to compliance with the following Standards for Registered Training Organisations 2015.
Standard 4: Accurate and accessible information about an RTO, its services and performance is available to inform prospective and current learners and clients.
Standard 5: Each learner is properly informed and protected
Standard 8: The RTO cooperates with the VET Regulator and is legally compliant at all times.
Scope
This policy applies to all HBA Employee’s and all HBA Learners
Personal Data
HBA understands the importance people attach to personal information (such as name, address, date of birth, phone number, email address, etc.). HBA is committed to managing and protecting any personal information any person shares with HBA. Through this policy HBA seeks to ensure that all persons will be able to deal with HBA with the confidence that personal information is only used by HBA in ways that are legal, ethical, secure and as required for compliance as a registered training organisation (RTO).
Types of Information Collected
When a person enrols into an HBA course, HBA is required to collect personal information as part of the enrolment process. This includes application for Recognition of Prior Learning (RPL) and Credit Transfer (CT).
The enrolment form will collect details of a personal nature (e.g. date of birth, address, contact details) to ensure the identity of the individual and the collection of accurate information pertaining to the course enrolment.
Further to this personal information, HBA collects details known as AVETMISS data. This information is of a personal nature and will include but is not limited to, details of education, employment history, current employment status, disabilities and language, literacy and numeracy skills.
The collection of this information will also assist HBA in ensuring appropriate support needs are identified and effective training and assessment arrangements can be made on an individual basis as required.
Persons visiting the HBA website may be able to access other sites by clicking on links that HBA embeds within its website. Persons should be aware that other sites may not be subject to the same privacy standards and procedures as HBA. HBA does not take responsibility for persons choosing to visit these other sites.
HBA only collects the personal information necessary for enrolment, marketing and reporting purposes.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact form cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Refunds, cancellations, withdrawals and extensions
HBA has a strict refund and withdrawal policy. Learners are advised to give careful consideration to their course enrolment decision. In this regard HBA Learning Centres regrets that it cannot accept responsibility for changes in Learners’ personal circumstances, work commitments and/or personal preferences. All requests for cancellations, withdrawals, refunds, changes or transfers to enrolments must be requested in writing to [email protected] HBA reserves the right to offer a refund or proportional refund in circumstances it believes are warranted. HBA does not place courses on hold/freeze. Refer to the extension provisions listed below if you require additional time to complete
Course cancellation and transfer fees
Face-to-Face Courses (Blended & Intensive)
Cancellation Fee
- 14 days or more prior to scheduled course commencement $200 + GST (administration fee)
- Within 14 days of scheduled course commencement All fees paid or invoiced up to a value of $1,500 per Learner will be forfeited.
Transfer Course Date Fee
Transfers must be requested and approved 14 days or more prior to scheduled course commencement (Maximum of two (2) transfers allowed) $100 plus GST (administration fee)
Self-paced Courses
Self-paced Learner commencement dates are established upon enrolment with HBA. HBA does not offer a cooling off period on self-paced courses. No refund is available after enrolling. This includes the TAE40116 Certificate IV in Training and Assessment Self-Paced Plus.
Cancellation Initiated by HBA
Learner has option to transfer to next course date that suits them, or Full refund of fees paid.